360networks Turns to Empirix to Enhance Network Monitoring and Troubleshooting
Hammer XMS Enables Network Monitoring and Best-of-Class Troubleshooting Capabilities
BEDFORD, Mass.--(BUSINESS WIRE)--Empirix™ Inc., the market leader of service quality assurance solutions for new IP communications, today announced that 360networks, a full service, wholesale enabler of VoIP, Transport, IP and Local Access services, selected Empirix’s Hammer XMS™ to enhance its monitoring and troubleshooting capabilities of potential issues across its more than 17,000 route miles of fiber optic network across the western United States.
“360networks continues to invest in bringing quality and value to our customers”
360networks helps its voice, data and web-based application and service provider customers quickly pursue next-generation strategies, migrate from legacy networks, grow into new markets and services, and increase network diversity. By providing increased efficiency for analyzing, diagnosing and troubleshooting network issues, as well as providing the ability to correlate multiple VoIP and SS7 protocols, Hammer XMS enables 360networks to deliver high quality services to these customers.
“360networks continues to invest in bringing quality and value to our customers,” said Brady Adams, chief technology officer of 360networks. “The integration of Empirix’s Hammer XMS technology allows us to manage both VoIP and TDM call flows into a single application, improving fault isolation and network performance.”
Hammer XMS delivers carrier-class network monitoring that provides complete visualization into real-time service quality. Along with a flexible and easy-to-use Graphical User Interface (GUI), it optimizes the search and diagnosis process, while continuously monitoring the network. This benefit enables service providers to detect negative trends in voice quality early on, thus preventing poor service quality from reaching the customer.
“Empirix’s award winning monitoring solution gives 360networks assurance that they are delivering the best call quality to their customers,” said JD Doyle, general manager of Empirix’s service assurance business. “Our unique correlation engine enables pieces of various calls to be correlated to create a single call for enhanced troubleshooting. This feature enables 360networks to quickly and easily identify associated issues, errors or quality degradation for various calls before they affect their customers. We are confident that Hammer XMS will continue to play a significant role in helping 360networks ensure customer satisfaction.”
360networks is a full service, wholesale enabler offering VoIP, Transport, IP, and Local Access services on its wholly owned fiber optic backbone. Its facilities-based network provides deep coverage, spanning over 17,000 miles to over 75 tier 1 to 4 western U.S. markets (Arizona, California, Colorado, Idaho, Illinois, Iowa, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, Texas, Utah, Washington, and Wyoming). Financially stable and a CLEC in 36 states, 360networks helps the nation’s voice, data and web-based application and service providers to quickly pursue next generation strategies, migrate from legacy networks, grow into new markets and services, and increase network diversity. www.360networks.com.
Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP testing and application performance management. Its widely acclaimed Hammer Test Engine™, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, enterprise contact centers, and equipment manufacturers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, MA. For further information, please visit www.empirix.com.
Empirix and Hammer XMS are trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.